Grievance Policy

Therapy Training Collective, PLLC

Therapy Training Collective, PLLC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the CE director. Any grievance brought by a social worker will be brought to the attention of the Social Work Consultant for further review. If a grievance arises pertaining to continuing education programs or processes, the complainant is expected to notify the CE Director by e-mail as soon as possible, so that the nature of the concern may be addressed in a timely fashion. They may be reached at info@therapytrainingcollective.com.

If the CE Director cannot immediately resolve the issue, she will bring the complaint to the Social Work Consultant or appropriate Advisory Group member within 1 week. Care will be taken to uphold the confiden3ality of the complainant. The consultant will formulate a response to the complaint and recommend action, if necessary, which will be conveyed directly to the complainant. A grievance concerning a specific course offering, content, or costs may be resolved by modification to future offerings, and/or by providing a partial or full refund to the complainant, or an alternative opportunity. The participant who initiated the grievance is informed of the status of the complaint at all levels.

All relevant records related to grievances are maintained in accordance with ASWB ACE provider requirements and will be used to improve future and current course offerings and practices.